Escapement
Escapement is a complete intake-and-service tool for independent watch and clock repair workshops.
About this template
Overview
Escapement is a complete intake-and-service tool for independent watch and clock repair workshops. Customers describe their timepiece and complaint to request a repair, book a bench appointment or mail-in service, and track their job through six repair stages on a watch-dial chapter-ring stepper.
What you get
- Customer intake form to describe timepiece type and repair complaint
- Appointment booking for bench service or mail-in service
- Service ticket portal showing movement photos, written diagnosis, and itemized estimate
- Workmanship-guarantee card for customers
- Bench dashboard displaying today's intake queue
- Workshop board organizing jobs by repair stage
- Parts-on-order tracking
- Monthly completed-services report
The signature screen
The watch-dial chapter-ring stepper tracks each job's progress through six stages: Received, Diagnosed, Awaiting Parts, On the Bench, Timing/Regulation, and Ready for Pickup. This visual interface lets customers and the watchmaker see at a glance where any repair stands, replacing linear status lists with the iconic language of horology.
Who it's for
Independent watchmakers and clock repairers who work with customers on wristwatches, pocket watches, mantel clocks, and grandfather clocks.
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