Attachments in builder chat now work reliably — no wasted credits
When you attach a file (like a PDF or image) to the builder chat, it either reaches the AI completely or the message doesn't send at all — you'll never be charged for a turn where your file was silently ignored.
- Files you attach are guaranteed to reach the AI — no more 'I don't see any attachment' replies
- You won't lose credits on a turn that couldn't read your file
- Attach PDFs, images, and docs with confidence that the builder actually sees them
Free plan users can now upgrade to a paid plan without getting stuck
If you signed up for a free account and then tried to purchase a paid plan, you may have hit a dead end. That's fixed — free account holders can now reach checkout and upgrade without being turned away.
- Free account holders can now complete a paid plan purchase without being redirected away
- Repeat checkout attempts no longer block a successful purchase from going through
- The upgrade path recommended by support now works end-to-end
Support chat is clearer, faster, and more honest
The in-app support AI now gives you a straight answer before handing off to the team — no more confusing double-replies or being told 'we've escalated' before you even get a response.
- You get one clear reply per message — no duplicate or out-of-order responses
- If a human needs to step in, you'll hear that after you've already received the AI's best answer
- Responses now include helpful links and stay consistent with the OverSkill brand
Credit rollover messaging corrected on billing page
The billing page previously showed a 'Credit Rollover' option implying unused monthly credits carry forward — they don't. That messaging has been removed so your billing details accurately reflect how credits work.
- Billing page no longer shows a credit rollover toggle that didn't reflect actual behavior
- Credits summary no longer labels additional credits as 'rollover credits'
- What you see on your billing page now matches how credits actually work
Support AI can now find and restore older failed builder runs
If a builder session from hours or days ago went wrong, the support AI can now look further back in your history to find it and help make it right — even if several newer sessions happened since.
- Support can now locate failed runs from further back, not just your 5 most recent
- Complaints about older sessions are no longer a dead end
- Credit restoration for failed runs works across a broader history
In-app support can now instantly restore credits from a failed build
When a build fails on our end, getting your credits back used to require a support ticket and manual review. Now the in-app help assistant can handle that for you directly, cutting wait times dramatically.
- The in-app help assistant can now restore credits from a failed build on the spot
- No need to wait for a human agent to review and manually refund builder credits
- Only turns that failed due to a platform issue are eligible — handled automatically
Nav logo and 'Buy Credits' button restored on help pages
The OverSkill logo and Buy Credits button in the top navigation were disappearing on help and feature request pages — they're back and visible where you'd expect them.
- Logo and Buy Credits button are reliably visible on all help pages
- Navigation looks and behaves consistently no matter which page you're on
In-app support can now look up your billing and payment details
Questions like 'I paid but it still shows Free' or 'was I double charged?' used to get handed off to a human agent every time. The in-app help assistant can now look up your payment history and answer those questions directly.
- The help assistant can now see your purchase history and plan status
- Common billing questions — missing packs, double charges, plan not activating — get answered instantly
- No more waiting for a human handoff for routine payment questions
In-app support now answers questions about your own apps
Previously, questions about how your apps work or how to pitch them to clients would get escalated to a human agent unnecessarily. The help assistant can now answer those questions directly so you stay in flow.
- Ask the help assistant how a specific app in your account works — no escalation needed
- Get guidance on pitching your apps to clients directly from the support panel
- Fewer handoffs to human agents for questions the assistant can already answer
Help chat conversations now close correctly once your question is answered
In-app help chats would previously stay open for up to 30 minutes after your question was fully answered, which felt unresolved. Chats now close promptly once the assistant has finished helping you.
- Help panel chats now mark themselves as resolved as soon as your answer is complete
- No more waiting 30 minutes for a finished conversation to close
- Chat history reflects the actual outcome of your support session
Learning guides now connect directly to starting your build
After reading a learning guide, you can now jump straight into building without losing your place. A new 'Start build' action carries your work forward from the guide into the builder automatically.
- A clear five-part build journey connects your learning guides to real app creation
- Hit 'Start build' from any guide and your saved request is handed off to the builder
- No more starting from scratch after finishing a learning brief
Connecting third-party tools from your workspace now works reliably
When connecting an external tool or integration from your workspace, the authorization flow would sometimes silently fail instead of opening the provider's login page. That redirect now works correctly every time.
- Clicking 'Connect' for an integration now reliably opens the external authorization page
- No more silent failures when authorizing third-party tools from the workspace catalog
- The connection flow completes correctly and returns you to your workspace
Returning to checkout after a payment redirect now works correctly
After completing or canceling a payment, some users were landing on broken pages or seeing outdated payment statuses. The return flow from checkout now lands you in the right place with the correct status every time.
- Returning from a payment page now shows the correct plan and payment status
- Canceled or incomplete payments no longer leave your account in a stuck state
- Checkout flows complete reliably and reflect your actual purchase outcome
Platform handoffs no longer send you to a dead end on fast connections
On fast connections, clicking 'Continue' during a platform handoff could trigger the action twice, causing one attempt to fail and leaving you on an error screen. That race condition is now fixed.
- Clicking Continue during a platform handoff only triggers once, even on fast connections
- No more dead-end error screens after a handoff that actually succeeded
- Signing in through a partner platform now reliably lands you in the right place
Builder apps load and respond faster across the board
Background activity tracking was firing far more often than necessary, quietly slowing things down. It's now throttled intelligently, freeing up capacity so your apps feel snappier.
- Apps in the builder feel faster and more responsive during active sessions
- Background tracking no longer competes with your actual build work
- Improved headroom means the platform handles more concurrent builders without slowdown
